Rosati's Pizza - 700 East Rollins Road, Round Lake

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Reviews about Rosati's Pizza

• Gmark adventures
  ★ ☆ ☆ ☆ ☆
  ROSATIS ROUND LAKE : Me and my husband order at this location at least 4 pizzas a week. We called today and an extremely rude man answers the phone! You can tell he's already pissed before answering. My husband verifies were he's calling cause the guy just says hello! Then he says "ya this is rosatis!" Then we proceed to give our order then he says "woah! Woah! Woah! Hold your horses!" Then puts us on hold then gets back on and says "yeah what did you need?" Then we try to order the heavy weight pizza which is on the website. He says "Hey I don't got no heavy weight here! I dont know what the hell your talking about!" Then at this point my husband gets upset and tells him "I spend a lot of money here and you have a really bad attitude!" Then he says "I'm not ordering here again!" Then the rude man doesn't care and says "Yeah Ok! And hangs up. So I verify its on website and call back. A young man answers I verify were I'm calling I ask if they sell a heavy weight pizza there and he says no then explaines not all rosatis carry the same thing. SO I explained what happened on the previous call and that this idiot should have explained that to us and above all he was rude as he'll. Then I said we will no longer be ordering there. The worst part was I never got an apology. I've been a manager in retail for over 15 years. Couldn't believe the poor customer service. Sad we were ready to give this guy our money! Zero stars for this place!

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